SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Concrete Hero, you may receive messages related to the following (provide specific examples):

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

Example: “Hello, this is a friendly reminder of your upcoming appointment with Todd at 123 Main Street on 10/14at 2pm. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointment or estimate.

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Concrete Hero in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary

*Information We Collect*

We collect both personal and non-personal information from you when you interact with our Site. The types of information we collect include:

*Personal Information:*
– Your name, email address, phone number, billing and shipping addresses, and any other information you provide voluntarily.

*Non-Personal Information:*
– IP address, browser type, operating system, referring URLs, and other anonymous data generated through the use of cookies and similar technologies (see “Cookies” section below).

*How We Use Your Information*

We may use the collected information for the following purposes:
– To provide and maintain our Site and services.
– To communicate with you and respond to your inquiries or requests.
– To send you promotional materials, newsletters, and updates about our products and services (unless you opt out).
– To improve and personalize your experience on our Site.
– To analyze trends, track user activity, and gather statistical information about Site usage.

*Consent for Outbound Calls*

By providing your contact information on our website, you consent to receive outbound calls from Your1DayFloor, which may include automated messages or calls made by AI technology. These calls are intended to provide information about our services, schedule consultations, or follow up on inquiries. Standard call rates may apply. If you prefer not to receive these calls, please contact us to opt out.

*Cookies and Similar Technologies*

We may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze trends, and gather information about how you interact with our Site. Cookies are small files stored on your device’s browser. You can control the use of cookies through your browser settings.

*Disclosure of Your Information*

We do not sell, trade, or disclose your personal information to third parties without your consent, except in the following circumstances:

*Service Providers:*
– We may share your information with trusted third-party service providers who assist us in operating our business (e.g., shipping companies, payment processors). These providers are obligated to keep your information confidential and use it solely for the purposes specified by us.

*Legal Requirements:*
– We may disclose your information if required by law, legal process, or government request, or when we believe in good faith that such disclosure is necessary to protect our rights, enforce our terms of service, or ensure the safety of our users or others.

SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes

*Third-Party Websites*

Our Site may contain links to third-party websites or services that are not owned or controlled by Concrete Hero. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

*Security*

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

*Children’s Privacy*

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete it.

*SMS Policy*

Catalano Concrete Construction inc, also known as  Concrete Hero, offers our customers the option to engage in conversations via SMS to receive updates on estimates, project confirmations, and other communications regarding their projects.
– *Message frequency varies. Message and data rates may apply.*
– Text *HELP* to (847) 542-2660 for assistance. Reply *STOP* to opt-out. Carriers are not liable for delays or undelivered messages.

We do not share mobile information with third parties for marketing/promotional purposes. Text messaging opt-in data and consent will not be shared with third parties.

*Changes to This Privacy Policy*

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting on this page. We encourage you to review this Privacy Policy periodically for updates.

*Contact Us*

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us at *[email protected]*.

By using our Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.